We want you to be happy and totally satisfied with your purchase! If the product you've received is inaccurate or defective, please contact info.3313recordstore@gmail.com within 14 days of receipt. All returns must be pre-approved - contact the store by email at info.3313recordstore@gmail.com to request a return for refund. The customer is responsible for any return shipping costs. We are not able to send replacement LPs without receiving the defective item in return. Note that returns are processed as soon as possible, but please allow 2-4 weeks for processing. We reserve the right to apply a restocking fee for any non-defective items that are returned. Any returns or exchanges are also offered in-store at 37 Harry Walker Pkwy South, Newmarket. Online orders returned in store will be refunded to the original form of payment and are subject to processing times of 1-3 days.
Our address for return shipping is:
33 1/3 Record Store
Online
37 Harry Walker Pkwy S, Unit A6.2
Newmarket, ON L3Y 0G3
Canada
Items purchased in-store may only be returned in person. We offer a 14-day exchange policy in-store for defective items, used items and new/still sealed items.
